Refunds & Cancellations
Last updated: 25 September 2026
There are two separate things people mean by “a refund” here, and they are handled by different parties. Please read the one that applies to you.
1. You bought something from a store built on Qartlo
Your contract is with that merchant, not with us. Qartlo provides the software; it is not the seller, does not ship the goods, and does not hold the money — payments settle into the merchant’s own payment gateway account.
Contact the store you bought from. Their refund policy, delivery timelines, and contact details are on their storefront and on your order confirmation. If you cannot reach them, write to support@qartlo.com and we will try to put you in touch — but we cannot issue a refund on a merchant’s behalf.
2. You are a merchant paying for a Qartlo subscription
Free orders
Every new store gets its first 10 orders free. Nothing is charged until you choose to subscribe, so you can evaluate the product without a payment.
Cancelling
- Cancel any time from Billing in your admin panel.
- Cancellation stops the next renewal. Your plan stays active until the end of the period you have already paid for.
- We do not pro-rate or refund the unused part of a billing period.
- After the period ends the store stops accepting new orders. Your data stays available for export for 30 days.
When we do refund
We will refund a subscription payment in these cases:
- Duplicate charge — you were billed twice for the same period. Refunded in full, no questions.
- Billing error on our side — you were charged the wrong amount, or charged after a valid cancellation. Refunded in full.
- Charged after cancelling — if a renewal is taken within 7 days of a cancellation we failed to apply, refunded in full.
- Extended outage — if the Service is unavailable due to a fault on our side for a prolonged period, we will credit or refund a proportionate part of that period’s fee.
When we generally do not refund
- Change of mind partway through a paid period.
- Not having used the Service during a period you subscribed to.
- Suspension or termination for a breach of the Terms of Service.
- Outages caused by third parties outside our control, or by your own payment gateway configuration.
How to request one
Email support@qartlo.com from the address on your account, with the payment ID or invoice number and a short description. Both are on the invoice for that payment, on your billing page. We will acknowledge within 2 business days and decide within 7 business days.
Approved refunds go back to the original payment method through Razorpay. Banks typically take 5–10 business days to post the credit; that part is out of our hands.
Escalation
If you are not satisfied with the outcome, write to yeswanth.qartlo@gmail.com, addressed to Swarna Yeswanth Sai Pani Kumar Reddy. See Contact for postal details.